Welcome to INTHISTO
We at INTHISTO FINANCIAL SOLUTIONS PRIVATE LIMITED strive to ensure that the services you avail through our website www.inthisto.com (hereinafter referred to as “INTHISTO”) are to your full satisfaction, and are the best in the Industry.
However if, due to any reason, we are unable to provide to you the service or product you purchased from us, Please read this policy terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to refund entitled to you.
- We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund.
- The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from INTHISTO
- In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on INTHISTO. However, we shall give you the option of using the amount paid for by you, for an alternative service in INTHISTO amounting to the same value and the said amount could be applied in part or whole towards the said new service; and
- If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
Kindly send in an e-mail to us at connect[at ]inthisto.com from your registered mail ID at our website that has been created in your name. Upon receiving your mail, the Senior Management at INTHISTO shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request.
Please note that we reserve the right to take the final and binding decision with regard to requests for refund. Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.
If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question.
Please note that the refund process could take a minimum of 30 (Thirty) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact our customer service desk at connect[at]inthisto.com.